Frequently Asked Questions
Everything you need to know about powering your home.
Are your products compliant with Australian and New Zealand safety standards?
Yes, all powerpoints, switches, and electrical accessories sold on our site are fully certified and meet the AS/NZS 3100 and AS/NZS 3112 safety standards.
How long does shipping typically take?
Orders are processed within 24 hours. Standard shipping usually takes 3-5 business days, while express options are available for delivery within 1-2 business days.
Can I return items if I change my mind about the style?
We offer a 30-day change-of-mind return policy, provided the items are in their original packaging, unused, and have not been installed by an electrician.
Do I need a licensed professional to install these products?
For safety and legal reasons, all electrical work including the installation of powerpoints and light switches must be performed by a licensed electrician.
Do you offer bulk discounts for trade professionals or large renovations?
Yes, we offer trade pricing and volume discounts for large projects. Please contact our support team with your project requirements for a custom quote.
What kind of warranty comes with your switches and sockets?
Most of our products come with a standard 2-year manufacturer's warranty covering any defects in materials or workmanship under normal use.